What is Clarus?
Founded in 2014, Clarus is a leading provider of call management solutions for healthcare practices nationwide, for both during the day and after-hours, regardless of practice size or specialty.
Clarus has made it their mission to bring physician practice call-management to the 21st century by developing sophisticated and simple-to-use technology.
Their After-Hours call management solution makes taking calls easier for doctors and better for patients while reducing errors and inefficiencies of a traditional answering or call management service.
Capitalizing on the success of their original After-Hours call management platform, they now offer Daytime call management solutions, giving health administrators the tools they need to effectively manage high inbound call volume.
What Products and Services does Clarus Care Provide?
- After-hours Call Management
Equip your team with consistent and accurate after-hours call handling that leads to happier patients, physicians, and office staff. With this feature your practice can eliminate miscommunication with the ability to listen to the recorded patient call or read a transcription. Your practice will also have the flexibility to manage the coverage calendar from anywhere and make last minute changes in real time. You can choose to be notified by text, voice, email, or push notifications.
- Daytime Call Management
The Clarus Dashboard puts you back in control with information that is more reliable, more recent, and more accessible. This will help capture all calls and eliminate patient hold times while decreasing staff workload. You’ll be provided with a comprehensive record of inbound calls along with staff activity related to calls. Your practice will have easy access to caller information and activity for your EHR quickly to increase staff visibility. You’ll also be able to track daily call volume to help you staff and prepare appropriately.
- Physician Paging
Your staff will have the ability to quickly page and provider in your system directly from the Clarus Dashboard. Any notes, documented activity, or status updates can be reviewed in real-time. Staff can enter a callback number, patient name, DOB, and message. Providers can respond instantly. This is all HIPAA compliant and ready to use.
What are the Benefits of Using Clarus Products and Services?
Clarus solves the “call management” problem. Clarus equips your team with world-class communication management tools. From daytime to after-hours, our real-time dashboard and OnCall app give you the tools to respond to your patients and keep them happy.
When patients don’t feel heard, they leave. Patients who feel neglected don’t stay long. When hold times are long, callbacks get delayed, or routing errors happen, you patients (and your practice) suffer. Clear communication is better patient care. Clarus ensures that you are able to respond to patients’ needs quickly and efficiently, eliminating the frustrating game of phone tag that makes your job harder.
Where is Clarus Care Located?
Clarus is headquartered in Nashville, TN, and serves practices in more than 30 states nationwide.
Who is the CEO of Clarus Care LLC?
Rich Maradik is the Chief Executive Officer of Clarus Care.
What Types of Medical Practices Does Clarus Serve?
Clarus is for all medical practices looking for effective, feasible, and sustainable communication solutions. They serve everyone from one provider practices to large health systems and everything in between. Clarus is used nationwide in over 35 different specialties, supporting providers, practice staff, and their patients when it matters most.
- Ear, Nose, and Throat
- Endocrine & Diabetes
- Family Practices
- Internal Medicine
- Men’s Health
- Primary Care
- Women’s Health
- And More
What is Practice Management Software?
Practice management software refers to a type of software system that helps healthcare and medical practices streamline their operations. It can manage everything from patient records and scheduling to billing and claims processing.
What are the Benefits of Healthcare Call Center Software?
Healthcare call center software helps healthcare organizations efficiently manage high call volumes, improves patient satisfaction by providing better communication across multiple channels, and makes scheduling doctors appointments and paying healthcare bills easier.
How to Get Further Savings on the Clarus Call Management Software System Through MPPG